London Office Cleaning Company Highlight Importance of Communication
Sloane Cleaning Services, a leading office cleaning service provider has spoken out about a need for constant communication between cleaning contractors and employers.
The London-based cleaning company has over 25 years office cleaning experience, a success that can be attributed not only to professional and reliable cleaning services but also to clear and efficient communication channels, according to a spokesperson for the company;
“Communication between us and our clients is essential to provide bespoke and efficient cleaning services. Every office is different and has different cleaning needs and requirements for which we may need to adapt our equipment in order to allow our office cleaners to provide the high quality cleaning service we have become recognised for.”
With organisations such as the Health and Safety Executive (HSE), publishing reports that clearly demonstrate what can happen when communication between office cleaners and their client’s breaks down, Sloane Cleaning Services announcement has never been more true.
Reports from the HSE highlight examples whereby office cleaners were never informed about changes to floor surfaces and walkways, and as such made no attempts to change the cleaning materials they used. Without the correct cleaning materials, the surfaces soon became slippery with many employees injuring themselves through slips and trips.
In fact, according to the HSE ‘nearly 11,000 workers suffered serious injury as a result of slip or trip last year’ and the injuries obtained by office cleaning staff, a statistic that may have been widely reduced had business owners informed their cleaners about different cleaning needs.
For Sloane Cleaning Services, this need to be kept informed has led to the introduction of a 24 hour telephone support line where customers can contact cleaning supervisors and team leaders about changes to their cleaning requirements.
The purpose of this helpline is to allow business owners whom have office cleaners carry out their duties at unusual hours or when they are absent keep in touch with the company at all times according to the company’s spokesperson;
“The support line is an excellent way for us to stay in touch with our customers and provides a vital communication link for those clients who may not regularly come into contact with their office cleaning team. Our customers can report back any irregularities, provide feedback or request additional duties and so on, a service which we feel is highly appreciated.”
It seems then that by taking the time to talk to your cleaners and establish a cleaning system that suits your office environment is a must for any smart business owner who doesn’t fancy facing insurance claims on the back of a slippery miscommunication.
