At Sloane Cleaning Services, we prioritise all customer relationships. Whether you are a small office that needs weekly or monthly cleaning or a large office building, or commercial space, that requires daily cleaning, all our customers are important to us, and we prioritise each relationship.
We focus on providing each client with a personalised service, based on their unique cleaning needs. This includes:
We provide each client with a personalised cleaning plan, based on your unique cleaning needs and preferences. We do not use a one-size-fits-all approach, as we understand each business is unique, with different layouts, employee numbers, and cleaning concerns.
Before our cleaners get to work providing you with a clean and hygienic workspace, we carry out a thorough site visit and consultation. This includes walking through your workspace with you, discussing your prioritise, and addressing focus areas. This helps us put a customised cleaning plan in place that meets your cleaning needs.
At Sloane Cleaning Services, we create customised cleaning solutions for each of our clients, based on your preferences. You may have certain high traffic areas that need deep cleaning, or you may prefer the use of environmentally friendly cleaning products, aligning with your green policy.
To show you how important you are to us, we offer flexible scheduling to accommodate your employees and your busy periods. We offer out of hours cleaning, along with emergency cleaning services. We adjust our cleaning to meet your needs. We will also monitor our cleaning and if your needs change, we will adjust our schedule accordingly.
We ensure we maintain transparent and open communication with all our clients. We provide you with cleaning progress updates, we share feedback, and address concerns in a timely manner, building trust and ensuring your satisfaction at all times.
While our team are all thoroughly vetted and trained, our supervisors still carry out spot checks and satisfaction checks in your premises, ensuring our cleaning services are meeting your expectations. We are dedicated to providing you with high quality cleaning solutions, and carrying out regular checks enables us to identify problems, or areas that need improvement, ensuring your expectations are met with every clean.
We know how your time is precious and we have a team of professionals and tradesmen that we have worked with on a regular basis and we feel confident in recommending them to you for window cleaning, carpet cleaning, upholstery cleaning, electrical work, and more.
Showing you how we prioritise you as our customer, we value any feedback you wish to give, good or bad. We are always looking for ways to improve our services. With your valuable opinion, we are able to adjust our services based on the input you provide.
Our cleaners are provided with thorough induction training, before shadowing one of our experienced office cleaners for a few days to a week. Thereafter, they do the cleaning work themselves and are shadowed, so they can learn on the job training. We also provide regular ongoing training, taking your feedback into consideration, contributing to your satisfaction.
As we mentioned above, every customer relationship is a priority at Sloane Cleaning Services. We have been operating for many years and we know how important our customers are to our business and our success. We provide you with unique and tailored cleaning services, ensuring your needs are always met. Contact Sloane Cleaning now to find out more.