When you hire a professional cleaning company, you expect them to provide a top quality service, solving dirt problems, rather than creating new problems. If you are reading this article, it is already a sign that your office cleaning service is underperforming.
There are a number of things to look for to determine if your current cleaning company is underperforming:
Communication is important in any professional partnership. If your current cleaning company is disregarding good customer service, not updating you on cleaner changes, or important things, then this should be seen as a red flag. If you are concerned about a certain area of cleanliness and you have waited days for your cleaning company to respond to your concerns, it is a sign your business is not a priority to your cleaning company.
Mistakes happen, it's part of being human. So if you notice a bin isn't emptied now and then, it isn't a major concern. But if inconsistency becomes the normal, then it's a sign there is an issue that needs to be discussed with your current cleaning company. Inconsistency can be a result of insufficient training or lack of management.
The reason you partnered with your current cleaning company is to free up your time, so you can focus on your daily tasks. If you find you have to manage and supervise the cleaning team while they work in your premises, this is a serious red flag. Professional cleaners should be able to work unsupervised, working consistently to provide you with a clean and healthy working environment.
When it comes to choosing a cleaning company, many will provide a lower quote to get the job, then surprise you with hidden costs along the way, or worse, not carry out the services they agreed upon.
A very low quote or unclear pricing usually means something underhanded is going on. This could be that they pay their cleaners low wages, or they are not experienced enough to determine the scale and time needed to clean your premises. Unclear pricing with hidden costs is often a sign of inexperience and unprofessionalism.
When you work with a professional cleaning company, you expect to have the same cleaning team in your premises at the same time. When you see new faces cleaning regularly, this could be a sign that there is a problem with your current cleaning company. With a low staff turnover rate, you receive the same cleaners, who are trained and experienced. A constantly changing cleaning team could be a sign of poor training, bad management, or low wages.
Yes, you may see cleaning as a low-skill job, but the reality is that it requires rigorous training and updated learning. This is what ensures that your premises is sparkling and healthy. If your cleaning team aren't trained adequately, or correctly vetted, you could find yourself with security risks, poor quality cleans, and unprofessional and unfriendly cleaners.
If you have noticed when reading the above you feel it relates to your current cleaning company, it's time to sit down with the owner, manager, and supervisor and have a chat about your concerns. You should be able to communicate any issues and identify the underlying causes. If your current cleaning company doesn't deal with the issues, or worse, doesn't even bother calling you back, it's time for a change. Sloane Cleaning Services is backed by 45 years experience providing professional cleaning services to London-based businesses. Get in touch today for a free, no obligation, and transparent quote.