Facility managers have an important duty to ensure that their premises is safe, clean, and healthy. Many outsource their cleaning to a professional cleaning provider, but how do you ensure they are delivering on what they promise?
Auditing your cleaning provider is essential to ensure they are providing an optimum service, identifying issues, and ensuring your premises is spotless and healthy. When you have an auditing process in place, it helps you maintain your high standards, while ensuring an effective long-term partnership with your cleaning provider.
Before you can audit your cleaning provider, you need to set clear objectives. The first step is to review the work included in your cleaning contract, including:
You should sit down with your cleaning provider, ensuring that you both agree to these expectations.
An audit checklist can help you ensure the consistency of your audit. Your checklist should be customised based on your facility and use, including:
Cleaning audits should be unannounced and scheduled. This helps both parties align with time lines, ensuring cleaning teams are prepared. Surprise inspections provide a realistic view on service levels. We recommend a monthly audit, maybe more often, based on the size and complexity of your facility.
Remember, when you partner with Sloane Cleaning Services, we also conduct regular spot checks and satisfaction checks, ensuring your cleaning expectations are met.
When it comes to conducting your audit, we recommend having your checklist with you, along with a phone to take photographs of any issues, where necessary. As you make your way through each area, identify issues, and assess if standards are being met.
We also recommend involving the cleaning supervisor on the walk through, this encourages transparency, while resolving any issues immediately.
We use a scoring system of 1 to 5 to quantify our teams performance, and we recommend you do the same. Documenting your findings helps to identify patterns, along with tracking improvements. We recommend tracking:
Once your meeting is completed, hold a meeting with your cleaning provider and go through the results. When you share your feedback, it makes it easier for your cleaning provider to acknowledge what is being done well, along with any issues that need addressing.
We also recommend that you set a deadline for corrections, along with your improvement goals. At Sloane Cleaning Services, we welcome your feedback, helping us constantly improve our performance and respond pro actively.
When you audit your cleaning provider, it is more than simply checking your checklist, it is about creating a healthy and productive facility, while building a long-term relationship with your cleaning company. Audits help to protect investments, ensuring health and safety standards are met, while holding your provider accountable. Do you need help cleaning your facility? Sloane Cleaning Services provides over 40 years of experience, complete with regular spot and satisfaction checks. Call us now to find out more.