Choosing the right cleaning service is a big decision for any London business. There is no shortage of cleaning providers in the city, which is why you need to know the 10 essential questions to ask when making this major decision. Here are our top 10 essential questions London businesses ask about cleaning services.
Many companies are under the impression that commercial cleaning means the same thing, but services can vary. Often daily office cleaning, deep cleaning, window cleaning, washroom services, carpet care, and specialist sanitisation may not be included. The cleaning service should provide you with a tailored list of services, ensuring that it covers all your cleaning requirements.
This is a very common question asked by our clients who are looking for security and professionalism. If you work in a building where you have sensitive data, expensive equipment, and confidential documents, you want to ask your potential cleaning service if they:
With many London businesses working in a hybrid environment with flexible hours, early-morning or late evening cleaning is preferred. This ensures that cleaning doesn't disrupt your team or clients. Flexibility is an in-demand quality in cleaning services in London today.
Cleaning consistency is important to London businesses. You want reassurance that the cleaning quality isn't going to drop after a couple of weeks. Common things to look for include:
London businesses expect efficient and professional service with clear communication and a fast escalation process. It's important they provide information on your account manage, how to log an issue, along with how quickly you can expect a resolution.
With sustainability playing an important role for all London businesses today, you expect your cleaning provider to use eco-friendly cleaning products and equipment. Ensuring the cleaning service uses safe and eco-friendly cleaning solutions helps to reduce the risk of allergies.
London businesses experience seasonal demands with increased footfall, to regular conferences and events. London businesses want a cleaning service that can increase cleaning frequency or cleaning team size during busy periods, helping to maintain cleanliness and hygiene at all times.
Transparent pricing is essential to London businesses looking for a cleaning provider. Be sure to check that any cleaning provider advises you what is included in the price and what isn't. Some additional questions to consider is asking if all the equipment and cleaning products are included, are deep cleans an additional add-on, or if there are extra charges for overtime and weekends.
While daily cleaning covers the basics, deep cleaning is important to ensure long-term hygiene. Most London businesses require deep cleaning once a month, quarter, or seasonally. This includes high-level dusting, carpet steam cleaning, kitchen and washroom cleaning, along with window cleaning.
With hundreds of cleaning providers in London, it's worth identifying any unique value the cleaning service provides. This can be specialist industry expertise, advanced technology, long-standing client relationships, eco-friendly processes, and strong communication, to name a few.
London businesses are looking for a professional, reliable, flexible, and transparent cleaning service. When you ask the right questions from the start, you can reduce the risk of poor service, partnering with a cleaning specialist who ensures your premises is gleaming and healthy. If you are looking for a professional cleaning service in London, Sloane Cleaning Services are here to assist. Contact us now for a free, no obligation site survey and quote.